FAQs

Frequently Asked Questions (FAQs)

We’re here to make your experience with Timothy’s Legacy smooth and inspiring. Below are answers to some of the most common questions we receive.

🛒 PAYMENT

1. What payment methods do you accept?

We currently accept the following secure payment options:

• PayPal

• Credit and Debit Cards (Visa, MasterCard, etc.)

2. Will I need to pay customs or import taxes?

This depends on the customs regulations of your country.

In rare cases, import duties or taxes may apply. These charges are the customer’s responsibility. We recommend checking with your local customs office for specific guidance.

3. Can I cancel or change my order?

Yes—but timing is important.

If you’d like to cancel or make changes, please contact us within 24 hours of placing your order.

After that, your order may already be in preparation and can no longer be modified or cancelled.

⸻

📦 SHIPPING

1. Do you ship internationally?

Yes! We ship worldwide—almost.

Due to current restrictions, we’re unable to ship to the following countries:

Brazil, Philippines, Indonesia, Cuba, Iran, Sudan, Syria

We’re working hard to expand our reach, and we appreciate your understanding.

2. How much does shipping cost?

• Standard Shipping: £5.87

• Free Standard Shipping on orders over £58.85

• Express Shipping: £22.07 (optional at checkout)

Keep an eye out for sitewide free shipping promotions during seasonal sales!

3. How long will my order take to arrive?

Delivery = Processing Time + Shipping Time

• Processing Time: 2–5 business days

• Standard Shipping: 7–20 business days

• Express Shipping: 6–8 business days

Please note: Delays may occur during holidays or due to customs, especially in South America and Russia, where shipping may take over a month.

4. How can I track my order?

Once your order is dispatched, we’ll email you a tracking link.

You can follow your parcel at: 17track.net

Please allow 1–2 business days for the tracking to update.

5. What if my package never arrives?

If you haven’t received your order within 60 days of shipment, please contact us at contact@timothyslegacy.com.

We’ll either send a replacement or issue a full refund, no questions asked.

Still have questions?

📧 Email us at contact@timothyslegacy.com – we’re happy to help.